Returns
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We truly hope you love your purchase, but if something isn’t quite right, we’re here to help. Please note that returns are only possible if your item has a manufacturing fault.
A manufacturing fault means the product isn’t fit for its intended purpose, or a defect occurred during the production process.
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How to Request a Return
- Check on delivery – It’s important to inspect your order as soon as it arrives. If you notice any damage, missing parts, or faults, let us know within 48 hours of delivery with supporting images.
- Get in touch – Please contact us with a clear description of the issue, along with photos of the item and its packaging. These will help us confirm the fault and authorise your return.
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Return Conditions
- Items must be in their original, unused condition, with no assembly or installation attempted, and all original packaging intact.
- Returns need to be sent back in their original packaging, and the return shipping cost is covered by the customer.
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Refunds
- Once we’ve received and inspected your return, we’ll let you know if your refund has been approved.
- Approved refunds will be processed back to your original payment method.
- Please keep in mind it can take a few days for your bank or card provider to process and complete the refund.
If you have any questions about returns or need advice before arranging one, our team is always happy to help. Simply get in touch and we’ll guide you through the process.